FAQ

SHOPPING QUESTIONS

Why am I being charged shipping for each product?

Popbox partners with various retailers in different fulfilment centres to find the ideal gift for you and your recipient; these companies will accept your orders individually and ship the products separately. In addition, due to the perishable nature of some of the goods, delivery by night and special handling may be needed.

What is the earliest arrival date for your products?

We make every effort to bring your goods to you as quickly as possible. Factors, like where your product is shipped from, its quality and the form of customisation (if applicable) will affect your date of delivery. During our check-out process, you will be able to monitor the approximate delivery date.

The address I typed is correct, but the website is not accepting it.

In order to ensure that your gift(s) are shipped in a timely manner and to an appropriate shipping address, Popbox verifies both billing and shipping addresses through the Indian Postal Service Address Database. Our website is configured to provide you with a corrected address when necessary (for example, it will update Delhi to suit the database entry). To complete the checkout process, approve the proposed address-or if you have any questions about this, please contact us at +91 9667759344 or mail us at wecare@staging.popbox.co.in

The agent will be able to help you out.

My promotion code/gift certificate doesn’t work/I’m not getting my discount.

Only one promotion code can be used for each order. To redeem a promotion code, please enter it in the ‘Promotion or Source Code’ field on the shopping cart page or in the ‘Promotion Code’ field on the checkout page. To redeem a gift code on an order, please enter the gift code number on the checkout page. Popbox gift codes do not expire and only one certificate can be used at a time. If you require further assistance, please contact our Customer Service Department at +91 9667759344 or mail us at wecare@staging.popbox.co.in

The agent will be able to help you out.

Can I use a debit card?

Yes, we accept debit cards as payment methods. Please note, however, that we authorise credit cards and debit cards at the point of sale. Each financial institution is different; therefore, please refer to the issuing bank of your debit card for their specific authorisation procedures.

Why am I being charged a care and handling fee?

Due to the nature of our unique range, every order is subject to individual care and handling, checked for accuracy and quality, and packaged by hand to ensure that the products are protected and made available upon arrival. We charge a nominal fee for service care and handling.

Does the packing slip include information on pricing?

We do not include pricing information on our package slip.

My password doesn’t work

If you are unable to log in to your Popbox account, please check the following:
1.Ensure that you enter your email address and password under the ‘Return Customer’ section of the login screen.
2. The password field is case sensitive, so please check that the Caps Lock key is off.
3.To ensure that you have the correct password, enter your email address, click the ‘Forgot Password link’ button and your password will be sent to you. If you are unable to log in after trying the above steps, please contact us free of charge at+91 9667759344 or mail us at wecare@staging.popbox.co.in and any representative will be happy to assist you.

MISCELLANEOUS QUESTIONS

Do you allow backorders?

Yes, we try not to disappoint any customer and if you would like to place backorders you can chat to us, call us at +91 9667759344 or mail us at wecare@staging.popbox.co.in

Are there benefits for registered users?

PopBox offers exclusive price savings and shipping benefits for its registered members. … Account holders receive timely updates on the upcoming deals and offers, before anyone else.

What payment methods are available?

We accept Credit Cards, Mobile Payments, Bank Transfers, E-wallets, Prepaid Cards, Cash on Delivery.

Do you offer gift wrapping?

Every order from Popbox is Decently Gift Wrapped already. We also provide personalised wrapping. You can call us at +91 9667759344, chat with us or mail us at wecare@staging.popbox.co.in